How to use our Services

We understand that our customers expect the very highest standards of quality, turnaround and service.

With over twenty years of experience across a range of electronic repairs we have developed a simple and streamlined repairs process for sending in your unit.

Simply send the unit to us as detailed below and we will provide a fixed price quotation for you to evaluate. We do not charge for quotations. If for whatever reason you decide not to proceed, then no repair charge will be made.Once we have provided you with the fixed price repair quotation, all we need to proceed with the repair is a purchase order. For new customers please see Account Opening below.

No-obligation free quote

Simply send the unit to us as detailed below and we will provide a fixed price quotation for you to evaluate. We do not charge for quotations. If for whatever reason you decide not to proceed, then no repair charge will be made. Once we have provided you with the fixed price repair quotation, all we need to proceed with the repair is a purchase order. For new customers please see Account Opening below.

How to send us your repair

Send your repairs to us at:

Maxey Moverley Limited
6 Broad Ground Road
Lakeside
Redditch
Worcestershire
B98 8YP

Good Inwards

Please ensure that you enclose the following details with your unit:

  • Company name and address
  • Your contact details and a return shipping address (if different to company details)
  • Fault details
  • Equipment Type: Manufacturer/Model
  • Serial number(s)
  • Purchase order number (if relevant, see Fixed Price Quotations above)

Once we have received the item, it will be booked into our order tracking system, allowing you to follow its progress through the repair process.

Please also ensure that all units being returning for repair are adequately packaged to avoid damage while in transit, which may result in an increased charge or render the unit beyond repair.

Opening an Account

If you have a regular requirement for repairs, we would recommend that you open a trade account, this is a simple process, with an online form which you can find here.
 

Alternatively we also offer the facility to pay by debit / credit card via our customer service team, this is our standard procedure for Pro-Forma accounts.

 

Contact Us

To speak to a member of our friendly customer service team about any of our products or services, please do not hesitate to contact us on the details below:

T: (+44) 1527 522 299

E: customerservices@maxeymoverley.com

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