How to send us your repair

Please ensure that all units being returned for repair are adequately packaged to avoid damage while in transit.

Send your repairs to:

Maxey Moverley Limited 35A Enfield Industrial Estate, Redditch, Worcestershire B97 6BY

Yes, we will confirm receipt of your unit(s) once booked in.

You can pre-pay via the Book my repair function using a debit or credit card. Alternatively, by contacting customer services you can pay bay bank transfer or debit or credit card.

Yes, all our repairs benefit from a 12 month warranty.

The warranty covers all repair work and functional failures during use. It excludes physical damage or damage through misuse.

We package repaired units in new boxes. PCBs are sent within anti-static bags.

Yes, most of our repair part numbers are with fixed prices.

No. You can book a repair online or via Customer Services. Payment must be paid before commencement of work. If the unit is beyond repair a full refund will be issued.

Once you have a history of using us we will offer you a trade account, subject to the usual checks.

Please ensure that you enclose the following details with your unit:

Company name and address
Your contact details and a return shipping address (if different to company details)
Fault details
Equipment Type: Manufacturer/Model

The typical turnaround time is 7-10 working days. However items can be expedited upon request.

We have started to offer such a service for Merrychef Ovens. Please contact us to discuss.

Our repairs are functionally as good as a new board. We replace components likely to shorten working life in order to maximise the life of your unit.

Yes, we keep to OEM specifications.

All repairs are recorded and documented by us. We note the unit serial number and additionally affix our own unique number to aid traceability.

We do not charge in this event and the unit will be returned to you (or scrapped here at your request)

No we do not.

In all probability yes. Please contact us to discuss.

As a rule most repairs are on a fixed price basis. This offers certainty and simplifies the process. However certain units are priced on arrival due to component costs.