Terms & Conditions
These Terms and Conditions shall apply to the provision of all repair and refurbishment services undertaken by Maxey Moverley Limited, (in this document referred to as “The Company, and elsewhere as “our or “we”, as appropriate) for customers (in this document referred to as he Customer, you or “your”).
A contract with the Terms and Conditions set out below comes into being when an order is placed
with the Company and when that order is accepted (whether by starting work or otherwise). These Terms and
Conditions shall override any Terms and Conditions which a Customer may propose, unless agreed in writing
by our duly authorised signatory before items are received for performance of the services requested.
a) Pricing shall agreed between the Company and the Customer before work commences.
b) The cost of packaging, delivery and VAT is not included in the repair price and will be added to quoted prices.
3. Payment Terms
a) Non-credit account customers must pay prior to despatch by credit/debit card or bank transfer.
b) Credit account payment terms are strictly 30 days from the end of the month of despatch unless agreed otherwise in writing.
c) Customers must notify us of any invoice or delivery note discrepancy within 7 days of receipt to enable corrective action to be taken as soon as practicably possible.
d) If payment is not made within the period provided in paragraph 3(b) then we may retain items subsequently received for repair until such time as the account has been settled. If the account has not been settled within 90 days then we reserve the right without further reference to the Customer to sell any items retained under this paragraph in full or part (as the case may be) payment of all sums owing to us. If any balance remains following such a sale it will be returned to the Customer.
4. Repair Cycle Time
a) Unless agreed otherwise in writing before an order is placed, we shall use all reasonable endeavours to comply with the repair cycle time which is 10 (ten) working days, subject to parts being available. Repair cycle time is the period from the first working day after the book in date with a Purchase Order, or the next working day after receipt of a Purchase Order, whichever is sooner, until the date of despatch.
b) Items received without an order shall be “quarantined” until details of the order are received from the Customer. Similarly, if there is an outstanding account with us then we may deal with the items in accordance with paragraph 3(d).
c) If an item has to be held awaiting parts or if paragraph 6(b) applies, the Customer will be notified as soon as reasonably practicable.
5. Return of Non-conforming Items
Where it is not possible to return an item in the condition which conforms to the order, Customer
instructions will be requested. Where the unrepaired item is to be returned it shall be identified with a “Reject” label and accompanied by a Reject Report stating the reasons for rejection. Clause 2(c) will apply to any such item. Where the item is not to be returned it will be disposed of by Maxey Moverley in accordance with WEE regulations, at no cost to the Customer.
6. Dispatch and Delivery – UK mainland
Maxey Moverley uses carriers to deliver all goods, unless otherwise arranged with a Customer. Shipments to the UK mainland should take no longer than two working days to arrive, at a cost of £12.00 excluding VAT. Deliveries to the Highlands and Islands of Scotland, the Isles of Scilly, the Isle of Man, Isle of Wight and Northern Ireland can take up to five working days at a cost of £25.00 excluding VAT.
We use all reasonable endeavours to ensure that delivery is made around any delivery time advised, but delays to deliveries can occur for reasons which are beyond our control. Incorrect delivery address details may cause delays in delivery; the Customer must ensure that full delivery address details are supplied, including a complete and accurate postcode, daytime contact telephone numbers and an e-mail address so that we can notify you in the event of any prospective delay in delivering the goods.
Goods may be delivered in separate instalments, but will incur a carriage charge of £12.00 excluding VAT each time. Each instalment shall be a separate Contract and no cancellation of any one Contract relating to an instalment shall entitle you to repudiate or cancel any other Contract or instalment.
7. Dispatch and Delivery – Northern Ireland
Shipments to Northern Ireland are offered at a cost of £25.00 excluding VAT, subject to all of the terms and conditions detailed elsewhere in this document. Deliveries to Northern Ireland typically take up to five working days.
8. Dispatch and Delivery Republic of Ireland
Shipments to the Republic of Ireland are offered at a cost of £31.00 excluding VAT, subject to all of the terms and conditions detailed elsewhere in this document. Deliveries to Ireland typically take up to five working days.
9. Dispatch and Delivery – Rest of World
We are happy to ship our repairs globally, please get in touch for a quote for your item(s) either through our website or our customer service team.
10. Loss in transit
All goods are packed to ensure safe carriage, and Maxey Moverley Limited cannot accept responsibility for loss or damage in transit. Complaints of loss or damage must be made to the carriers and to Maxey Moverley Limited within 3 working days of the date of delivery; a claim must similarly be made within seven days of the date of delivery.
11. Damaged, missing or incorrect orders
We recommend that you open and unpack your order as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the Contact Us facility on the Customer Services page.
We do everything we can to ensure your order arrives with you complete and in full working order. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
12. Warranty Policy
a) Our warranty is offered on repairs we carry out only, not on the item itself. If the unit experiences a subsequent unrelated fault a full repair charge with be quoted to the Customer.
b) If the customer believes a repaired item is faulty, they must in the first instance call the Maxey Moverley Technical Helpline, quoting the reference number or serial number given in the corresponding delivery note. This will enable our engineers to help rectify issues with the installation and/ or integration of the item, reducing the prospect of the unit having to leave site.
c) If, following the above, we advise the Customer to return the unit as a claimed warranty item, Maxey Moverley will generate an RMA number and await the delivery of the unit for inspection by the customer. A full fault report must be included with the returned item to allow the unit to be processed as a warranty, as well as the RMA number.
d) If the above process is not followed and no fault is found with the item it will incur a £50.00 plus VAT processing charge.
e) Where a warranty claim is accepted the unit will be repaired free of charge by Maxey Moverley wherever possible and returned to the customer as soon as practicably possible, but may include a prolonged soak test to ensure the item is in full working order. Maxey Moverley accepts no liability for any losses of any kind incurred as part of the returns/ Warranty process.
13. Force Majeure
The Company shall have no liability for any delays in performance, delivery or any non-performance of our
obligations as a result of causes beyond our control (which for the avoidance of doubt shall include,
but are not be limited to, acts of God, strikes, lock-outs, non-availability or the extended lead time of
14. Limit of Liability
The Company’s liability shall be limited to the repair price quoted for each item and in no circumstances
shall we be liable to you for loss of data or for loss of profit. No liability or responsibility whatsoever is
accepted by us for any third party claims in relation to any items on which we have carried out any work. This exclusion does not apply to any claim for death or personal injury potentially caused by our negligence.
These Terms and Conditions constitute a complete statement of all Terms and Conditions which shall
apply to services provided by the Company and replace all previous written or oral terms and conditions. These Terms and Conditions may be amended by the Company from time to time, and will be updated on this site as well as sent to customers directly where relevant. No other amendments or variations shall be valid unless signed by a Customers authorised signatory. Failure by either us or you to exercise any rights under these Terms and Conditions shall not constitute a waiver or forfeiture of such rights.
The construction validity and performance of these Terms and Conditions and any contract
incorporating these Terms and Conditions shall be governed by the Laws of England and the English
Courts shall have exclusive jurisdiction.