Our technical excellence and comprehensive facilities are complemented by an approach to customer service which ensures a first-class customer experience every time.
We understand the rigorous demands placed on our customers by end-users. Our services are designed to help you to meet those demands with the smoothest possible customer experience, including:
- Simple returns procedures
- Total end-to-end transparency
- Simple, user friendly procedures speed up administration
- Bespoke reporting in customers’ preferred format
- Online order tracking allows for instant tracking of all jobs
- A free technical support helpline handles customers’ onsite queries and other issues
- Dedicated customer services team
Customer Services Team
The ultimate responsibility for ensuring the highest standard of care and service lies with our customer account managers, with one appointed to assist every Maxey Moverley customer.
The account managers are supported by our specialist customer service team, whose focus in on managing and delivering all day-to-day operations from order receipt to despatch confirmation.
Maxey Moverley’s service quality and engineering excellence is backed by a comprehensive warranty on all repairs, service work and spare parts.
In the unusual event that you do experience a problem with a unit we have repaired, you should first contact one of our specially trained technical team 01527 522299 who will discuss the issues over the phone, free of charge.
By resolving the problem on site we are often able to help you avoid the time and costs involved in returning products under the warranty scheme.
Maxey Moverley’s technical excellence and facilities are complemented by an approach to customer service which ensures a first-class customer experience every time.
All Maxey Moverley customers have a dedicated account manager who is ultimately responsible for ensuring the highest standard of care and service.
Supporting our account managers is the specialist customer service team, responsible for managing and delivering all day-to-day operations from order receipt to despatch confirmation.
Above all you can be confident that with our no fix, no fee guarantee; our fixed prices for over 5,000 part lines; our guaranteed turnaround times; and our long no-quibble warranties on all repairs, will never be any nasty surprises at any point in the process.